Employment Opportunities

Sales Professional - Come be the MVP of our Winning Sales Team

Career Opportunity

• Inviting experienced and inexperienced sales professionals to apply. We will train great people with the right work ethic, attitude and drive to succeed
• Guaranteed wage during development and training allows time to focus on the process and skill of selling. When performance exceeds the guaranteed wage then commissions are bonused at year end
• Achieve targeted and agreed upon sales goals (volume and margin)
• Support new and repeat clients in ways that generate the income needed for a healthy department and company
• Participate in our online marketing and social media campaigns in a dynamic and exciting way to build customer base rapidly
• Continually improve personal selling capabilities and product knowledge - in order to respond to customer needs in an effective manner.

Key Responsibilities:

• Effectively follows a successful sales process, including the timely completion of all paperwork, that ensures the customer has an excellent buying experience
• Monitors agreed upon sales goals and manages/prioritizes work to achieve progress towards yearly, monthly, weekly and daily goals against key performance indicators
• Actively identifies, seeks, and obtains new prospects in ways that lead to increased sales
• Maintains and enhances ongoing customer relationships through timely follow-up communications that lead to repeat business per company policy (this includes in-process, current and past customers)
• Proactively supports and works with other employees, departments and locations to give the customer a seamless experience in ways that promote teamwork
• Shares, mentors, encourages and acknowledges other salespeople and departments in meeting the needs of all stakeholder groups
• Continuously learns and applies new and previously learned selling skills, strategies and techniques on a daily, monthly and yearly basis
• Develops and maintains a high level of product, market and industry knowledge

All interested applicants are invited to submit their resume to Smith's RV Centre.

940 Cobalt Crescent, Thunder Bay, ON, P7B5W3

Lot Technician

Immediate opportunity for a Lot Technician reporting to the Shop Coordinator. The successful candidate will be detail oriented and operate best in a structured environment with routine practices. The career will require hands on involvement in the implementation of tasks and projects through job lists.

The successful candidate must also have a valid G level driver's license.

Key responsibilities:

• Complete assigned tasks associated with getting sold products ready for customer demonstrations and pick up
• Understand how and where to organize and locate inventory and service products
• Operates, maintains and accounts for company equipment and vehicles for safety, longevity and appearance
• Effectively maintains products so they maintain value and appeal for customers
• Efficiently assembles and or sets up products for sale as required by the sales department
• Updates inventory location and communicates through proper channels
• Maintains building and yard for safety and appearance
• Completes opening and closing duties as required

All interested applicants are invited to submit their resume to Smith's RV Centre.

940 Cobalt Crescent, Thunder Bay, ON, P7B5W3

Service Writer

Career Opportunity

We're excited to be celebrating our 60th year of selling fun in the wilderness here in Thunder Bay. We are proud of our company culture as we've grown with over 50% of our full time staff having been part of the team for 10+ years. We are a place that people love to come to work and shop at every day. Thank you for taking the time to review the service writer opportunity and considering joining our team.

Key responsibilities:

• Proactively communicating with service customers. Keeping them informed of scheduling, repair and completion status.
• Scheduling drop off and pick up times for customers with an emphasis on customer service and repair efficiency.
• Accurately transfers customer service needs to the work order by professionally greeting, listening to, and communicating with the customer in a way that builds their comfort and confidence
• Understands and follows the established repair order process through to its satisfactory and timely completion; including effective scheduling
• Effectively keeps customers informed and updated on the repair status of their unit
• Verifies quality control and arranges for delivery back to the customer
• Accurately estimates and documents all charges on the repair order
• Closes and finishes all repair orders in a timely manner
• Stays current on product information such as recalls, service bulletins and warranty guidelines

All interested applicants are invited to submit their resume to Smith's RV Centre.

940 Cobalt Crescent, Thunder Bay, ON, P7B5W3

SEASONAL PARTS CONSULTANT

Smith's RV Centre is looking to hire a full-time Parts Consultant to assist our customers in making the best parts and accessory buying decisions to maintain high customer satisfaction and loyalty. Specifically, we are looking for an active listener who can problem solve and find the right solution quickly and accurately. The candidate will enjoy a predictable job schedule in a clean, friendly work environment and be able to learn from a team that has years of experience.

Key Responsibilities:

• Successfully identifies and fulfills customer needs and desires by helping them select the best parts and/or accessory solution
• Greets customers in a prompt and friendly manner
• Follows-up with customers in a timely manner
• Educates themselves on the features and benefits of parts and accessories products and actively seeks out ways to increase their selling capabilities
• Finalizes parts and accessories transactions by properly closing each sale; including through the use of suggestive selling of parts and accessories that benefit the customer
• Maintains a current knowledge base of parts and accessories to stay current on legal, safety and recall information to protect all parties
• Maintains clean, well stocked and attractive merchandise displays
• Accurately accounts for all incoming and outgoing parts and accessories
• Performs physical inventory counts on a regular basis
• Assists in identifying the best inventory mix of parts and accessories

All interested applicants are invited to submit their resume to Smith's RV Centre.

940 Cobalt Crescent, Thunder Bay, ON, P7B5W3

CLEANER/DETAILER

Smith’s RV Centre has an opportunity for a full-time detailer/cleaner to join our team. We are looking for someone who is detail oriented and can work independently. Our customers deserve a clean store and great pride can be taken when a customer marvels at their clean new trailer or boat. This is primarily done through displayed commitment to achieve superior results by focusing on clear priorities.

Key Responsibilities:

• Completes assigned tasks associated with getting sold products ready for customer demonstration & pickup
• Maintain building and yard for safety, longevity and appearance
• Effectively maintains products available for sale so they maintain value and appeal for customers
• Maintain company equipment & vehicles for safety, longevity and appearance
• Completes various other duties as required

Specific Tasks Include:

• Routine mopping, sweeping, dusting throughout the store and shop paying particular attention to the parts and sales showrooms
• Detailed interior cleaning and exterior washing of all sold units to prepare for customer delivery
• Used unit reconditioning to prepare units for sale
• Cleaning and detailing of parts and sales inventory to ensure it is attractive and ready for sale
• Cleaning of offices, bathrooms, garbage collection, etc.
• Indoor and outdoor work can be enjoyed

Previous detailing/cleaning experience preferred but not required.

All interested applicants are invited to submit their resume to Smith’s RV Centre.

940 Cobalt Crescent, Thunder Bay, ON, P7B5W3

RV TECHNICIAN

Wage Range - $24-$34/hr

Efficiency bonus - up to an additional $16/hr

Smiths RV Centre is looking for apprentice or certified plumbers, electricians, carpenters, or RV technicians looking to expand their skills and improve their work-life balance right here in Thunder Bay.

We are looking to hire and train a professional with a trades background, any where from an experienced RV Technician to an apprentice trades person. The RV Technician position allows an individual to learn and practice a number of different trades in the comfort of our indoor, heated and fully equipped service centres either here in Thunder Bay or at our offsite location near twin city crossroads.

Key Responsibilities:

• Inspect and perform warranty repairs on new units arriving from the factory
• Inspect and perform repairs on used units purchased from customers
• Prepare units for customer delivery to ensure all systems operating as designed
• Perform propane safety checks and repairs (Smiths provides employee with necessary certification)
• Install vehicle hitching, wiring and weight distribution kits
• Perform warranty appliance troubleshooting and repair
• Diagnose and repair electrical concerns with assistance of a multimeter
• Carpentry repairs including flooring, wall panelling, exterior aluminum replacement, damaged framing replacement, etc.
• Plumbing includes fresh water and waste water systems similar to home applications
• Electrical repairs includes both 12V and 120V
• Aftermarket installs including solar systems, awnings, accessibility modifications
• Insurance repairs include tree impact, hail damage, water damage, etc.

All interested applicants are invited to submit their resume to Smith’s RV Centre.

c/o Ben Hettrick 

940 Cobalt Crescent, Thunder Bay, ON, P7B5W3