Whether you had a miserable experience or the very best, please let us know how you feel so we can continue to get better for our community and industry! We aim to provide the best for the best customer base in Thunder Bay!
Read what our customers are saying!
"Val and I had worked with Mike for two plus years looking at trailers before we decided on what we really wanted. I must say Mike was patient to the core. We purchased our new 29RKS last fall and Smiths stored it for us until this spring. Unfortunately when we got it to our home in Fort Frances we noted a factory defect on the slide out roof. The membrane was puckered and the seals did not fit right. I called (during Covid 19 shutdown) and had a number of conversations with Lori, Ben and Josh After sending photos of my concern Lori gave me a date and time when we should bring it in for them to resolve the issue. Two weeks later Lori called to let us know that all was fixed and she respectfully inquired as to when it was convenient for Val and I to come back and pick up the trailer. We were given an opportunity to inspect the work done and the tech gladly did some minor tweaking for me with no hesitation. I felt completely crestfallen when I noted the factory defect but the team at Smiths assured me that it would be taken care of and it was. Thanks everyone for looking after our concern in such a personal and professional manner. I am lousy at remembering names so please pass along our appreciation and thanks to all who were involved." Rick & Val Hallam
"I would like to say thank you for all the work you and your team put in helping me with my trailer issue last year. I went out to check on my new trailer and if only you and your team could have seen my smile while looking at my new trailer at its new home. Smith's is the best and I send everybody looking at RV's your way. Thank you again." Andy Gibson
"I would like to send a big thank you to you, Sue, Mike, Carol and the staff for all your hard work and patience dealing with me. You went above and beyond anything I expected and have proved you are a leader in customer service. You will never know how pleased and happy I am with my new trailer. The tour of campers have been by to see the trailer and I let them know Smith's RV is the only place to go when they buy their next RV. My trailer is on its site down by the river." Andrew Gibson
"Brandi, I just wanted to let you know that you’re a big part of a great experience at Smith’s. I am grateful for such great customer service from you, Elvin, Trevor, Alex, Nicole, Hedy, and Kaileigh - in a world where great service is no longer easy to find." Brandy Irish
"In 2017, my husband and I were searching for just the right travel trailer to satisfy our needs for seasonal living in Canada. We're from the states, but we couldn't find the right model down there. I happened to visit Smith's website only to find the perfect Jayco for us. We were thoroughly impressed with the way the transaction was conducted, from Elvin's help in sales to Carol's help in the finance department. As we visited the dealership, we were also impressed with all the employees we met. The fact that so many of them had been with the company for a long time spoke volumes about the way they were treated as employees. Lastly, after the sale, we worked with Ben 'hat trick' Hettrick, the general manager, to resolve a warranty issue. With Hedy's help in the service department, along with an expert service tech, Ben's crew resolved the issue perfectly. We couldn't be happier with our Jayco, and we trust that the folks at Smith's will be there to meet our needs in the years to come. Thanks to all who helped us acquire our 'summer home'." Howard Fahje & Kathy Roby
"Just wanted to send you a quick note to let you know how pleased we were with the experience we were a part of yesterday and over the last week with the purchase of a new to us Jayco Eagle fifth wheel unit. From the front door to the back door the experience was one we appreciated and were extremely happy with. Elvin and Dwayne treated us top notch and dealt with any concerns we had in a very professional and efficient manner. As we had to have a hitch installed as well, the parts and service personnel (Hedy and Keith) were excellent and easy to deal with and the hitch is perfect. The staff who were involved in detailing the unit did a great job and the unit looked fantastic when we were ready for demo. Missy and Ron walked us through all the options and systems on the unit and answered all of our questions easily and professionally. Once on our way, the unit travelled better than any unit we have ever had in the past and we look forward to our retirement future in comfort and style. Once again thank you and your staff for us! We really appreciate the experience with your team." Lynn & Cam McMillan
"We purchased a used 5th wheel from you last month and we wanted to let you know how well we were looked after by all your staff. We live in Winnipeg and found the used 5th wheel online. We talked to Susan in sales and she was very helpful with the information on the trailer, even sent us additional photos. She let us know what we needed to do to purchase the trailer and prepare ahead of time if we hauled it home the same day. She had some concerns about the pin height to our truck hitch height. She had Trevor call us to get measurements and ensure the height wouldn't be a factor before we made the trip to see it. The day we came to Thunder Bay was the same week Susan was going to Indiana to the Jayco factory. She said to come look at the trailer while she was away and that she would get things started and have Ben look after us when we got there. Ben and Elvin walked us through the process of viewing the trailer, financial, insurance, and other details. Your admin assistant, Kaileigh, helped them out too. Dean went over everything and answered all questions and fixed up a few little things for us. Overall, the process was enjoyable and easy thanks to your amazing staff. We have been sharing our experience with friends and will continue to recommend your RV centre. We can't wait for spring!" Mark and Shannon Hoeppner - 2014 Jayco Eagle 26.5 RLS
"I recently purchased a 2015 Fish Hawk 1650 from your Centre and I want to share a few observations from my experience with your staff. Quite frankly, I have to say that it was probably the best buying experience I've ever been a part of. Dealing with the folks at your shop... from my initial contact (by e-mail with miss Susan Komar-Lundberg at the beginning of March) to the day I picked up the unit (April 28) was a breeze and a pleasure. The way the whole thing unfolded was quite impressive. Being a new client from Hearst (500Ks away), making the whole process run smoothly was certainly a bit of a challenge but it all went so well. All my questions and concerns were quickly answered (either on the phone or by e-mail). So I tip my hat to Susan in Sales, Carol in Finance, Josh in Parts and Ted in the Shop who gave me the demo on the unit and the rest of the staff... they were professional, courteous, responsive, efficient, patient... I could go on and on… and all had a smile on their face throughout the whole process. (Something I find is deficient in a lot of service sector businesses these days). So I will certainly spread the word around these parts.... if you want excellent service, go see the folks over at Smith's RV in TBay. You won't be disappointed. Again kudos to your staff !!"
"Thank you very much. I can't tell you how much I appreciate the service that you continue to give us. I'm very glad we bought our trailer from Smith's. Hands down the best service."
“I am consistently impressed with the knowledge and efficiency of Trevor Brigo. He provides excellent service and steers me toward the best product to meet my needs.”
“I am very happy with the service and the fun atmosphere of the store sales staff. They are incredibly helpful and very experienced. Susan went beyond in getting us financing and the demo on the new camper was performed by an experienced staff member.”
“Great service overall! We purchased our second trailer here last year. We are very happy with Smith’s.”